GUARANTEE OF CONFORMITY AND DEFECTIVE PRODUCTS
The products purchased on the website www.manferdiniparts.it, www.manferdiniparts.com are subject to the regulations on the sale of consumer goods. The products delivered comply with the characteristics illustrated online in the relevant descriptive and technical data sheets. MANFERDINI s.r.l. does not apply different guarantees to the products, including in terms of methods and timing, compared to those established by the manufacturer. Shipping costs are the customer's responsibility. The warranty does not cover collateral activities (assembly) to the supply of the part. The responsibility of MANFERDINI s.r.l. is limited to the replacement of parts and cannot be extended to any other consequence or damage deriving from the supply. Defective parts due to poor quality of materials or workmanship will be replaced if the manufacturer recognizes the defect; if he does not recognize it, all costs resulting from this management will be charged to the customer. The warranty on the parts becomes void if there are defects, tampering during assembly, additional and/or arbitrary processing of the parts. The Return Authorization Requests must be completed in full, stamped and signed by the applicant after having taken note of the General Conditions applied by MANFERDINI s.r.l.. The General Conditions can be consulted in the Right of Withdrawal section of the website www.manferdiniparts.it or on back of the Return Authorization Request form. The Return Authorization Request form can be downloaded from the Right of Withdrawal section of the website www.manferdiniparts.it. Return Authorization Requests that do not fully satisfy the above indications in their entirety will be rejected. Requests for Return Authorization for a net amount for each item for which the return is requested, less than/equal to €100.00 with an error on the part of the customer will be rejected. Any return request after 8 days from the date of our delivery note, regardless of who is attributable to the error, will be rejected. Return Authorization Requests must be delivered in person or by direct email to resi@manferdinisrl.it. Other methods are not accepted. Returns must always be authorized in writing by MANFERDINI s.r.l.. Before returning the goods it is necessary to wait for authorization. Returns will not be accepted without regular delivery note accompanying the returned goods. We do not accept returns for electrical parts. The goods to be returned must be in perfect condition, in the original packaging and forwarded to MANFERDINI s.r.l. only after the return authorization has been received and with the transport methods communicated by the same.

MANFERDINI s.r.l. reserves the right not to accept returns if the products are missing their original packaging or have been tampered with or if they are products not managed regularly by the warehouse.
If the return is generated for reasons attributable to the customer, a devaluation of the returned product will be applied starting from a minimum of 20% of the (return) price with a minimum of €10.00 per return, plus transport costs from the customer to MANFERDINI s.r.l. and by MANFERDINI s.r.l. to the supplier.
Following the return, a credit note will be issued. The credit note will be recognized after the material has been paid in full by the customer and after the amount has been recognized by our supplier to MANFERDINI s.r.l. The material, even if returned, must still be paid for and the refund will then follow in the manner described above. Deficiencies or damages must be checked upon delivery in the presence of the carrier, photographed and if the collection is proceeded with, it must be signed with specific control reservation. Without specific reservation, the package is accepted and any damage will not be refunded.
It is the buyer's obligation to proceed within 3 days of the arrival of the goods to check, verify, completeness, integrity and compliance of the same with the order, reporting in writing within this period to MANFERDINI s.r.l. any document deficiencies or mismatches. Once this deadline has elapsed, the goods will be considered fully compliant with the order and the buyer will no longer be entitled to any action or claim. All management, handling and transport costs are the responsibility of the customer unless otherwise specified.

EXPRESS TERMINATION CLAUSE
In case of total or partial non-payment of the purchase price of the goods MANFERDINI s.r.l. reserves the right to declare pursuant to and for the purposes of art. 1456 of the civil code terminated this contract.

 

COMPLAINTS
Return Authorization Requests must be delivered in person or by direct email to resi@manferdinisrl.it. Other methods are not accepted.

 

Download the Return Authorization Request Form